Starting in version 2.0 of nenos for iPhone, iPad and Mac you can now delete your account and all of its associated data from within the app.

What happens when you delete your account?

There are a few things your should note before deleting your account.

• Your account credentials will be immediately invalidated and removed from our servers. Once the deletion has begun, neither you nor anyone else will be able to sign in using the credentials for your account.

• All of your profile information will be deleted immediately. This includes (but is not limited to)

  • Your profile picture

  • Any uploaded content including photos, videos, written work, and audio

  • As well as metadata associated with your account including your name, bio, pronouns, email address, phone number, tags, liked photos, etc.

• Other data generated by you as you used nenos may take longer to remove from our servers. This includes data such as your likes and comments on other people’s posts, and any accounts you may have followed. We anticipate that fully removing all traces of your data could take up to 14 days depending on the amount of content you interacted with over the lifetime of your account. If there is any such data that you are aware of and would like to be removed with greater urgency please send an email to support@nenos.one

• Some data will not, and cannot, be removed from our servers.

  • We will retain any reports about content from your account.

  • Where required by law, we may retain flagged or reported content you generated

• Any public data you generated or contributed to nenos will not be deleted. This includes things such as tags, places, events, and activities.

Starting the account deletion process

Starting the deletion process only takes a few seconds once you’re signed into your account.

1. Download and update to the latest version of nenos. You’ll need to be running at least version 2.0 to perform this action.

2. Sign in with your existing account. Make sure you’re signing in the same way you originally sign up, either by phone number or email and password.

3. Once signed in, navigate to your profile by tapping on the “profile” tab on the bottom right of the screen.

4. Open your profile settings by tapping the gear icon in the upper right corner of the screen. Scroll down and tap “Delete Account”

5. You will be prompted to confirm that you actually want to delete your account. Tap DELETE MY ACCOUNT FOREVER to permanently delete your account and begin our process of removing all your data from our service.

6. You may be asked to sign in again to confirm your identity. Once you’ve successfully signed in again the deletion process will begin.

7. Once the process is complete, the app will take you back to the welcome screen. At this point you can sign in to or sign up for a new account, or delete the app completely from your device.